Third Word Limited Privacy Policy
Our contact details
Name: Third Word Limited
E-mail: laura@thirdword.co.uk
The type of personal information we collect
We currently collect and process the following information:
· Identity and contact data including personal identifiers such as first name, last name professional title or similar identifier, email addresses and telephone numbers
· Information you give us in order to process your enquiry
· Information provided to us to enable us to assist you as part of our services by telephone email or otherwise.
· Information around our transaction including prices quoted, costs applicable and sums owed etc
· Your preferences in receiving marketing from us and your communication preferences, e.g. email, telephone, etc. We do not pass on your detail to third parties.
· Information about how you use our website, products and services
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us by using the contact details above.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the services we provide or contract we are trying to enter into with you. In this case, we may have to cancel a service you have with us. We will notify you if this is the case at the time.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you, which enables us to provide our services. We collect information through our website, email, phone, documents you provide to us or through documents that we source from third parties such as Companies House.
We use the information that you have given us in order to perform the contract we are about to enter into or have entered into with you; where we need to comply with a legal obligation or where you have consented to receive marketing. We also use it where we have a legitimate interest to help provide our services to you and to run our own business.
Our website uses cookies. In addition to our cookie banner where you can accept or reject cookies, you can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
By providing us with information, you are consenting that we can hold this information. You are able to remove your consent at any time. You can do this by contacting laura@thirdword.co.uk.
We will seek your permission before sharing your information with anyone else other than in these circumstances where we may need to share information with:
· Our service providers, e.g. who provide our IT services
· Our professional advisers such as lawyers, bankers, auditors, insurers
· HMRC and regulators
There also may be disclosures to third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: (a) your consent and (b) we have a contractual obligation (c) we have a legal obligation (d) we have a legitimate interest.
How we store your personal information
Your information is securely stored.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at laura@thirdword.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
If we feel that your request is unfounded or excessive, we may choose not to action your request. If this happens, we will write to you to explain why we cannot action your request. You are not required to pay any charge for exercising your rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
If you make a request, we have one month to respond to you.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk